Maintenance & Resident Services Hub
Urgent: Emergency Procedures
If you are in danger or have a major facility emergency, follow these steps immediately.
- Major plumbing issues (e.g., burst pipes)
- Significant structural safety hazards
- Major electrical disruption
- No heat
- Broken window glass or inoperable main entrance doors
- Off-Hours: If you reach the voicemail, please leave a detailed voicemail and message, and our on-call technician will be paged.
First-Response Tips
- Water Leaks: Shut off the water valve or main shut-off (if safe) to mitigate damage.
- Clogged Toilet: Attempt to plunge first. Note: You will be charged for the service call if the obstruction is found to be resident-caused.
- No Power or Heat: First, contact your local utility provider to confirm there is no area-wide grid issue. If your utilities are active, contact our office.
- Broken Appliances: These are not emergencies. Please submit a work order through the app; they will be prioritized accordingly.
Why use the portal?
- 24/7 Access: Submit requests without waiting for office hours.
- Real-Time Tracking: View the status of your request (Received, Scheduled, or Completed).
- Direct Communication: Chat with the maintenance team directly in the app.
- Digital History: Keep a record of all repairs made during your tenancy.
How to Submit a Work Order
| Field | Required Details |
|---|---|
| Category & Subject | Use category “General.” Title your subject clearly (e.g., “Kitchen Faucet Leaking”). |
| Description | Include specific location, when it started, and if the issue is worsening. |
| Proof | Attach clear photos (one close-up, one wide-angle). |
| Appliance Info | If applicable, include the Make and Model. |
Note: Maintenance concerns that impact multiple units or structural integrity will be prioritized.
Maintenance & Landlord Access (GNB Guidelines)
We operate under the New Brunswick Residential Tenancies Act.
Landlord Right of Entry
- Emergency: No notice required.
- Requested Repairs: Entry permitted without notice for up to 2 working days after a request.
- Routine Maintenance: 7 days’ written notice.
- Inspections/Showings: 24 hours’ notice.
- Entry Hours: 8:00 AM – 8:00 PM (excluding Sundays/Holidays).
Learn more at GNB Residential Tenancies or the Residential Tenancies Act.
Service & Resident Fees
All non-emergency requests must be submitted via the Resident Center App. To ensure a fast response, please include the following
| Service/Action | Fee Amount |
|---|---|
| Lockout (8:00 AM – 8:00 PM) | $35 |
| Lockout (After Hours: 8:01 PM – 7:59 AM) | $180 |
| Damage Repair | Billed at regular service rates |
| Turnover Cleaning | Min. $150 (if unit is not cleaned upon move-out) |
| Unwanted Bulk Item Pickup | $75 per item |
| Lease Alteration | $120 (admin/background check fees) |